Selo answers product questions, guides buyers to checkout, supports orders and hands sensitive cases to your team—while you pay only for what you use.
Selo keeps conversations useful from the first “Hello” to the delivery update—without pretending every customer or question is the same.
Give useful, approved answers about products, pricing and availability—even when your team is offline.
Follow up on high-intent checkouts with sensible limits—not endless broadcast messages.
Refunds, payment disputes, cancellations and policy exceptions go to your team with context.
Clear usage and cost controls help you focus automation where it can create real value.
Selo gives every conversation a next best action, while your team sets the facts, limits and moments that require a person.
Add your catalogue, policies, delivery details and approved answers.
Choose what Selo can handle and when your team should step in.
Add credit when you need it. There is no monthly subscription clock.
Selo replies, qualifies, guides and reports while you track usage.
Selo uses your approved information to support customers. It does not invent stock, payment, delivery or refund status.
Product discoveryHelp buyers narrow options by need, budget or category.
Order supportShare verified next steps, confirmations and delivery updates.
Agent assistanceSummarise chats and hand over complex issues with context.
Help shoppers compare routines, check approved product information and move from curiosity to checkout.
“Which cleanser works for oily skin?”
No monthly or annual subscription. Fund your wallet, use Selo across customer conversations, and top up when it makes sense for your business.
Clear usage. No recurring plan.
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Still curious? Book a short demo and we’ll map Selo to your current customer journey.
No. Selo handles repetitive, approved interactions and gives your team better context. Refunds, disputes, cancellations and policy exceptions stay under human control.
You fund a wallet and usage is deducted as Selo handles eligible interactions and automations. There is no monthly or annual subscription commitment.
Yes. Selo is configured around the catalogue, FAQs, delivery rules and approved information you provide, with clear limits for anything that needs verified live data.
Selo hands the conversation to a person with the relevant context, so your team can resolve it without making the customer repeat everything.
That depends on your current setup and Meta configuration. IvyTek will review it during discovery and recommend the cleanest path to launch.
See how Selo can support your sales and customer-service journey—without another monthly bill.